Refund policy

Returns & Late Fees

We allow a one day grace period beyond your rental return date, to return your piece.

After that, a $30 daily late fee will be applied for each day the item is held beyond its return date. These charges will continue until the item is returned or the total equals the piece’s full retail value.

Late fees may be charged automatically or issued via invoice. Unpaid balances will result in restricted access to future rentals.

Respect the archive, beloved. So we can continue to share it with you.

Refunds

Cancel 7 days or more before your start date for a full refund.
Within 7 days, you’ll receive store credit, minus a $5 restocking fee.
Once your piece has been dispatched, it is non-refundable.

For fit or timing questions, reach out. We’re here to help. All purchases are final sale. Please chose with intention.

At this time, rentals cannot be exchanged.
Each piece moves on a precise schedule.
For sizing guidance, contact us. We’ll help you select perfectly.

For shipped orders, choose a start date 1–2 days before your event.
In NYC, we can often accommodate same-day or next-day delivery.

Can I cancel my rental?

Plans change, we understand.
Cancel at least 7 days before your start date for a full refund.
Within 7 days, you’ll receive store credit (minus a $10 restocking fee).
Once your piece is in transit, cancellations are no longer available.

What if my rental doesn’t fit?

Fit is everything. Return your unworn piece within 24 hours of delivery and we’ll offer a 50% fit refund. Need guidance? We’re here, beloved.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@amadoarchive.com.